All orders placed on Grace LifeTech are dispatched promptly through our dedicated logistics service, Grace LifeTech Logistics, or through trusted courier partners like Blue Dart and Delivery, ensuring reliable and timely delivery.
Reporting Issues with Delivery
If you experience any issues, such as pilferage, please contact us within 48 hours of delivery. Claims made beyond this period may not be entertained. To expedite our investigation, kindly follow the guidelines below:
- Do Not Use the Item: Please avoid using the item related to the claim to ensure a smooth resolution.
- Provide Relevant Details: You may be asked for a brief description of the issue to help us understand and address it effectively.
- Photos and Documentation: Share clear snapshots of the packaging and any affected boxes. Be sure to capture any visible damage or tampering.
Refund Process
Refunds for prepaid or Cash on Delivery (COD) orders will be processed following the investigation. Our team is dedicated to resolving any delivery issues promptly, ensuring your complete satisfaction with our service.
For further assistance, please reach out to our customer support team, who are here to help with any delivery-related queries.