We are committed to ensuring your satisfaction with every purchase. A fair and transparent return and exchange policy helps us serve you better, fostering trust and confidence in your experience with us.
Our Return & Exchange Policy
Our policy complies with local consumer protection laws and is designed to make the process simple and clear.
1. Return, Exchange, and Refund Acceptance
- General Policy: We accept returns, exchanges, and refunds on most products within a specified return window.
- Exemptions: Certain products, including final sale items, personalized orders, perishables, and custom-made products, are exempt from returns.
2. Return Window
- Time Frame: Items are eligible for return or exchange within 30 days of purchase.
- Condition: Items must be unused, with tags attached, and returned in their original packaging to be eligible for a full refund or exchange.
3. Eligibility Requirements
- Proof of Purchase: A valid receipt or order confirmation is required to process returns or exchanges.
- Condition of Items: Items that have been used, opened, or are in a condition that is not suitable for resale may be eligible for partial refunds, subject to our inspection.
4. Shipping and Handling
- Return Shipping Costs: Unless specified otherwise, customers are responsible for return shipping fees. If an item arrived damaged or was incorrect, we’ll cover return shipping.
- Fees: Some returns may incur a restocking fee, which will be deducted from the refund amount if applicable.
5. Non-Returnable Products
- Final Sale Items: Items marked as “final sale" or “non-returnable" are not eligible for return or exchange.
- Health & Safety Exclusions: Personal care products, hygiene products, and perishables cannot be returned once opened for health and safety reasons.
6. Partial and Prorated Refunds
- Partial Refunds: If the returned item is used or opened but still usable, it may qualify for a partial refund. Prorated refunds will depend on the product’s condition upon inspection.
Why Our Return Policy Matters
Having a clear and fair return and exchange policy provides assurance to our customers and ensures we operate with full transparency. A strong policy helps us protect your rights, builds trust, and makes shopping with us worry-free.
For any questions about your specific return or exchange, please reach out to our customer support team. We’re here to make the process as smooth as possible and to ensure you’re fully satisfied with your experience at Grace LifeTech.